“DOING A GOOD JOB HERE IS LIKE WETTING YOUR PANTS IN A DARK SUIT. YOU GET A WARM FEELING, BUT NO ONE ELSE NOTICES.”
Does this quote above describe your company, department or job function? Is this how your employees feel?
This was a sign posted on the wall of a fundraising office of a major university, where annual turnover exceeds 400%. In an average three-month period, the entire staff quits, causing hiring and training costs to skyrocket.
This was also an example shared in a June 2011 article of The Harvard Business Review titled “How Customers Can Rally Your Troops.”
“A growing body of research shows that end users – customers, clients, patients, and others who benefit from a company’s products and services – are surprisingly effective in motivating people to work harder, smarter, and more productively,” claims the article. “Outsourcing inspiration is not about eliminating leaders from the picture; it’s about creating a partnership that can enhance the meaning employees derive from their jobs and move them to do their best work.”