Monthly Leadership Development Programme: 20th June 2019 (Thursday), 8:30am – 1pm
How to Improve Workplace Performance [featuring Mark Sanborn (top left)]
Passion is defined as, “A deep, intense, driving emotion about a person or thing.”
In a world where 75% of people feel disconnected from their jobs, imagine the huge impact of helping employees to put more passion into the work they do. For the keys to this, we’ll hear from Mark Sanborn.
Mark Sanborn is an expert and top author on leadership and customer service. He’s also one of the youngest people ever inducted into the Professional Speakers Hall of Fame.
- Apply the PDA Principle.
- Discover the source of passion.
- Balance passion and process.
- Apply the “Five P’s” of remarkable workplace performance.
Increase Accountability & Responsibility [featuring Dr. Kim Alyn (top right)]
In his play Twelfth Night, William Shakespeare wrote, “Be not afraid of greatness: some are born great, some achieve greatness, and some have greatness thrust upon them.”
The questions this viewpoint presents to us are, “When we thrust opportunities for greatness upon the people we lead, what will they do with it? How do we help them to seize that chance?” Kim Alyn has some ideas about these questions.
Dr. Alyn is a popular international speaker, a best-selling author, and a specialist in inspiring people to achieve more in their lives and their careers.
- Understand the impact of clear personal and organizational values.
- Discover ways to help others clarify their values.
- Implement a successful accountability tool.
- Find ways to mentor people to higher levels of accountability.
Monthly Leadership Development Programme: 23rd May 2019 (Thursday), 8:30am – 1pm
The Leader’s Mindset [featuring Dr. Nido Qubein (top left)]
A major international business magazine has said, “Purpose is not nice. It’s not tame. It’s not a generic statement of goodness. Purpose is about sharpening your edges, drawing lines in the sand and declaring what you stand for.” So how about you? As a leader, what’s your purpose? What do you stand for?
In this session, we look at these questions with the help of Dr. Nido Qubein.
One of the most revered platform speakers of all time, Nido Qubein is president of a major international university and a board member of four different companies.
- Learn to take three steps to developing a leader’s mindset.
- Identify the three sources of competence.
- Develop the three key habits of a leader
- Know how to position yourself as an extraordinary leader.
Develop Effective and Devoted Employees [featuring Simon Bailey (top right)]
Eighty percent of employees say that their #1 way to stay focused and motivated is by maintaining a positive attitude. Sadly, among two out of three employees, that positive attitude doesn’t exist. This offers an enormous opportunity for leaders to improve team performance. Simon Bailey can help.
Since beginning his career with Disney Resorts, Simon Bailey has worked with 300 of the Fortune 1000 companies, he is the author of six popular books, and Meetings and Conventions magazine voted him their #1 keynote speaker ever.
- Build people – the most valuable asset.
- Improve hiring and onboarding processes.
- Practice three key strategies for creating devoted employees.
- Use recognition as a powerful motivator.
Monthly Leadership Development Programme: 25th April 2019 (Thursday), 8:30am – 1pm
How to Inspire Innovation [featuring Ron Crossland (top left)]
According to an executive survey, the fastest growing challenge in managing people today is driving innovation – generating more and better ideas and then putting those ideas to work.
So how do you do it? How do you take good people performing ordinary tasks – big and small – and use innovation to do something extra-ordinary? Ron Crossland has his own creative ideas about this.
Ron Crossland is an expert in organizational performance and a top-selling author of such books as The Leader’s Voice and The Leadership Experience.
- Inspire innovation in your company, department or team.
- Understand the three barriers to innovation.
- Discover ways to stimulate creative thinking.
- Explore the Three Rules of Prototyping.
How to Create Consensus [featuring Andy Bounds (top right)]
“Unresolved differences between people represent the largest reducible cost in many businesses, yet they remain largely unrecognized,” claimed a major business study.
Why do we let people agree to disagree, when we accomplish so much more together? For help on this, we turn to Andy Bounds.
How can we lead above all this noise? For the answer, we will learn ideas from Andy Bounds. A communications expert, Andy Bounds has been honored as Britain’s “Sales Trainer of the Year.” He is also the best-selling author of The Jelly Effect: How to Make Your Communication Stick.
- Learn to get more agreement from more people more often.
- Understand the communicator’s first job in creating consensus.
- Learn to accentuate the positive and eliminate the negative.
- Understand when and how to address “Yeah but” concerns.
In our Oct workshop, Futurist Thomas Frey developed a strategic planning process call “back future” – by defining a future state and working backwards, to set priorities and milestones in the near future. But what exactly is a strategy to a leader? Strategy provides companies with techniques to stay focus, which is essential to remain competitive and relevant.
However, if leaders are to win, they also need to rely on the minds of employees throughout the organization to understand the strategic intent and then both implement the current strategy and adapt it in real time.
How do leaders and employees develop the ability to think strategically? In the Crestcom model, as highlighted by Prof. Dr. Leif Erik Wollenweber, there are 5 qualities that foster strategic thinking. They are
4) Diverse Thinking and
5) Goal Orientation.
It also involves asking yourself a series of questions, including What is your (organisation’s) purpose and values? What are your (employees’) strength and how open and transparent is your organisation’s culture?
After that, use the Strength Weakness Opportunity Threat (SWOT) analysis to get an overview of the business landscape. Finally, set the right priority: what is the most important problem you face or the biggest opportunity?
Monthly Leadership Development Programme: 24th January 2019 (Thursday), 8:30am – 1pm
Raise the Customer Service Crossbar [featuring Jack Mackey (top left)]
Renowned author and speaker Zig Ziglar once told the story of an athlete who set a world record in a high jump competition.
When he was asked how he did it, the athlete answered, “I threw my heart over the bar and the rest of me followed.”
How can we create a similar attitude – and result – in our delivery of customer service? It begins with a good coach – like Jack Mackey.
Jack Mackey is an executive with one of the world’s top consumer research companies. His insights on customer service, recovery and loyalty are based on personal experience and data from over 100 million customer transactions.
- Define customer satisfaction in your business.
- Examine factors that create customer loyalty.
- Identify ways to enhance the customer experience.
Deliver Results the First Time [featuring Andy Bounds (top right)]
“The most serious mistakes are not being made as a result of wrong answers,” warned the great Peter Drucker. “The truly dangerous thing is asking the wrong questions.” If Drucker is right, then these are dangerous times indeed.
With so much data and uncertainty weighing on our decisions, asking the wrong questions – to arrive at the wrong destination – are mistakes we can’t afford to make. To help put us on the right course, we will hear from Andy Bounds.
A communications expert, Andy Bounds has been honored as Britain’s “Sales Trainer of the Year.” His book The Jelly Effect: How to Make Your Communication Stick is a best-selling business classic.
- Focus on results by asking “future-based questions.”
- Apply a four-step question technique to set proper direction.
- Achieve better results through clear communication and delegation.
Many forward-looking and progressive organisations are already implementing various ways to engage, empower and enable employees. One of the most effective strategies is to develop a strong coaching culture, making coaching a way of life.
Here are 4 fundamental skills of Coaching: CLAP!
Develop a Coaching Mindset
You act according to what you think. To be able to coach would require you to first develop a coaching mindset. This would allow you to consciously or subconsciously seek and seize coaching opportunities during the course of your work.
The focus of your coaching is your coachee, not you. Listening 100% enables you to know where your coachee is coming from and what they are looking. You meet the coachee where he or she is, not where you are. This means you coach from their standpoint. When you listen 100%, you are able to empathise and you do not project your own experience.
Ask Coaching Questions
Questions have the power to unlock minds and shift thinking. Your questions allow your coachee to see the problem from new perspectives and create new possibilities. Your questions enable your coachee to tap into the resources that reside within them. They become more motivated since they are ones who develop the ideas.
Pause to give space
Give your coachee space to process and explore their thinking and feeling, and to express them.
Abstracted with permission from “Coaching in the Moment” authored by Tan Swee Heng. Available in Amazon and all major bookstores. Contact us if you are interested in getting a copy.
Monthly Leadership Development Programme: 13th December 2018 (Thursday), 8:30am – 1pm
Conflict Resolution Techniques [featuring Dr. Kim Alyn (top left)]
Research shows that managers spend as much as 25 to 40 percent of their time dealing with conflict-related issues. Imagine what you could achieve if you could spend this time doing something else. The truth is, maybe you can.
In this session, Dr. Kim Alyn shares techniques for effectively managing conflict so leaders can spend their time doing something else – something better.
Dr. Alyn is a popular international speaker, a best-selling author, and a specialist in inspiring managers to achieve more in their lives and their leadership.
- Understand the five common myths of conflict.
- Identify the three primary types of conflict.
- Overcome the six barriers to conflict resolution.
- Apply the Dialogue Method of conflict resolution.
Leadership Strategies [featuring Ron Crossland (top right)]
How do you create purpose and meaning in an organization – something that captures the hearts of people and transcends the bottom line? Moreover, how do you get employees to embrace that shared purpose as their own? For effective leadership strategies we look to Ron Crossland.
Ron Crossland is an expert in organizational performance and a top-selling
author of such books as The Leader’s Voice and The Leadership Experience.
- Discover the three enduring strategies of leadership.
- Apply the four attributes of authentic leadership.
- Build a more engaged workforce by balancing control and initiative.
- Inspire people and move them forward.